Wilko will only refund up to £30
Today in Wilko I was behind a man who was returning some items for a refund. Apparently his wife had already bought what was needed, so he was returning unopened his items. He also had the receipt. The total value was £32.
The checkout woman walked away with the receipt , maybe to talk to a manager, then came back. She said, "it's shop policy, but we cannot give refunds over £30". So the man said, "ok, I will keep these paintbrushes, then you can refund me for the rest". She said, "I'm not allowed to do that, I have to refund the whole receipt.". So he said, "what do I do, how do I get a refund?" She said, "You have to go to our larger Swanley branch, they will give you a full refund".
I can imagine now him going up to the customer service desk in Swanley and being told, "you bought these at Orpington, you have to go there for your refund".
The checkout woman walked away with the receipt , maybe to talk to a manager, then came back. She said, "it's shop policy, but we cannot give refunds over £30". So the man said, "ok, I will keep these paintbrushes, then you can refund me for the rest". She said, "I'm not allowed to do that, I have to refund the whole receipt.". So he said, "what do I do, how do I get a refund?" She said, "You have to go to our larger Swanley branch, they will give you a full refund".
I can imagine now him going up to the customer service desk in Swanley and being told, "you bought these at Orpington, you have to go there for your refund".
