• ScoopLoop

    • What makes ScoopLoop different to other local social networks?

      ScoopLoop is a friendly and safe place to communicate with the people who live nearby you. It’s a great way to discover everything happening nearby, all in one place, without compromising your privacy.

      We strive to help you build bonds with your neighbours, find advice on which local businesses and tradesmen are worth spending your money on, lend a hand with local projects and have genuine conversations about local matters.

      So if you’re frustrated with trying to find the correct Facebook page to ask about local planning, or trawling through Google to find the information you need, then ScoopLoop may be the right website for you.

      We connect you to other local people so you have a simple, fast and friendly way to find and share the information you care about.

  • Users

    • How do I register?

      To register with ScoopLoop, click the ‘Sign Up’ button on the homepage and provide the required details, or simply click the ‘Sign Up with Facebook’ button and we’ll import all we need from there.

    • Why does ScoopLoop need my postcode?

      We ask you for your postcode when you sign up so we can allocate you a location and connect you to the other users in your local area accurately.

    • What do I do if I come across inappropriate content?

      Sometimes emotions get the better of people and they may post content that is inappropriate. To let us know about something you feel is unsuitable, click the 3 horizontal dots available on any content on the site, click the ‘Report’ option, let us know how the content is inappropriate and we’ll deal with it as soon as possible.

    • How does the search work?

      Our search engine takes into account a number of different factors. We show a variety of results from our business directory and any posts written by your neighbours that match the search term you enter.

    • I can't find the business I want to review; how do I suggest it?

      If you can’t find the business you’re looking for you can add it to the site through the ‘Suggest a Business’ link at the bottom of all pages in the Directory. Fill in all the details you know about the business, we’ll review the submission and set it live as soon as possible.

    • Who can see what I post on ScoopLoop?

      Your neighbours will always see your posts and reviews in their activity feed. Anyone who uses ScoopLoop can see the reviews you write if they visit the business profiles you have reviewed.

    • How do I find my friends?

      If you’ve signed up with Facebook, you will receive a notification and any of your friends who are already on ScoopLoop will automatically be added to your friends list. You can also find friends by using the search bar at the top of your ‘Friends’ page. You can search for friends using their name.

    • How do I block or un-block another user?

      To block a user visit their profile, click the 3 horizontal dots underneath their profile picture and click ‘Block User’. To unblock them, visit the Blocked Users section on your ‘Friends’ page and click ‘Unblock’.

    • How do I unfriend someone or cancel a friend invite?

      To unfriend someone, visit your ‘Friends’ page and find their profile. Click on the name of the friend you would like to delete. Click on the 3 horizontal dots underneath their profile picture and click ‘Remove from friends’.

    • How do I edit my profile?

      You can edit your profile details on your profile or on the ‘Settings’ page, accessible from the dropdown menu at the top right-hand corner of the page (where your profile picture is).

    • How do I edit something I’ve written?

      To edit anything you have written, click on the 3 horizontal dots on the right of any of your posts, comments or reviews, select edit, correct the content and press ‘Submit’.

  • Businesses

    • How do I register?

      To register your business, click the ‘Join ScoopLoop Today’ button on the home page, select ‘Sign up as a Business’ and follow the instructions. This will create both your Business Account to log in as well as your Business Listing page.

    • How do I log in to my Business Account?

      Enter the Username and Password you registered your Business Account with and click 'Log In'

    • How did my business information end up on ScoopLoop?

      We source our information from two places. The first is a third party company who use publicly accessible records to create a database and the second is our user base, who can freely upload any business they wish to.

    • How do I claim my business page?

      When you find your Business Listing page click the ‘Claim Business’ button to the right of the screen and create your business account. Once we've verified it’s yours the Business Listing page will then be tied to your account.

    • How do I claim a business page that has already been claimed?

      If you believe you have a claim to a business page that is already taken, send an email to support@ScoopLoop.com to inform us. We aim to respond to support issues as soon as possible.

    • How do I edit my business?

      On your Business Hub Page you can edit each of your Business Listing pages individually by clicking the ‘Edit Business’ button on the business you wish to edit.

    • Can I merge my business account with my personal user account?

      No. One fundamental aspect of ScoopLoop is the separation of User accounts and Business accounts. This means that there is no obvious link between a user and business that might tar their reputation.

    • How do I post photos of my business?

      Your headline image is uploaded through the ‘Edit’ button on your Business Listing page, this is the image that will appear alongside your business details in your listings. All other pictures are uploaded through the ‘Upload Images’ button next to your business on your Business Hub Page.

    • How do I remove a photo of my business?

      If it’s a photo you have uploaded then you can hide it through the Manage Images screen. If it’s an image uploaded by a user it can be reported through the report button on the review it is attached to. Please note we will only remove images if they violate our content guidelines.

    • How can I change which photos of my business appear first?

      Your headline image is uploaded through the ‘Edit’ button on your business, this is the image that will appear alongside your business details in your listings. All other pictures are displayed in order of upload to the site, and appear below your profile block on your public profile.

    • Can I add additional information about my business beyond the contact information?

      Absolutely! Click Edit next to the business on your Business Hub Page and fill in whatever details you want. The more information you have on your profile the more likely you are to appear in searches of related content.

    • How do I change details on my Business Account?

      To change any details tied to your Business Account click ‘Settings’, accessed through the dropdown menu on your Business Hub Page, this will take you to the edit page.

    • This Review is false, what can I do?

      If a review is false, you can click the report flag at the bottom of the review. Fill out the complaint form and press submit and we’ll act on your feedback as soon as possible.

    • What should I do if I get a negative review of my business?

      Address the complaint and find out what went wrong to cause the user to be negative. You may wish to reply publicly or in private and you can do both through the review in question. We suggest that responding publicly is the best option as it gives you the opportunity to express your business values. If you believe the review is an error or is fraudulent then you can report it to us and we’ll investigate further.
      An important thing to remember is that it is always best to deal with complaints in a courteous, forthright manner. Aggression or finger pointing never looks good for either party.

    • Can I use reviews or my average star rating on ScoopLoop in marketing materials for my business?

      Absolutely! Our only caveat is that the ScoopLoop logo is displayed prominently alongside any content from our site. Should you require it then just contact us at support@ScoopLoop.com and we’ll send you any promotional materials necessary.

    • Should I ask my customers to write reviews on ScoopLoop?

      One of the best ways for you to get more business is through word of mouth, so asking customers to write reviews is fine. However, we strongly discourage discounting/paying customers for reviews and may take action should it become evident that this has occurred.