• ScoopLoop

    • What makes ScoopLoop different to other local social networks?

      ScoopLoop is a friendly and safe place to communicate with the people who live nearby you. It’s a great way to discover everything happening nearby, all in one place, without compromising your privacy.

      We strive to help you build bonds with your neighbours, find advice on which local businesses and tradesmen are worth spending your money on, lend a hand with local projects and have genuine conversations about local matters.

      So if you’re frustrated with trying to find the correct Facebook page to ask about local planning, or trawling through Google to find the information you need, then ScoopLoop may be the right website for you.

      We connect you to other local people so you have a simple, fast and friendly way to find and share the information you care about.

  • Users

    • How do I register?

      To register with ScoopLoop, click the ‘Sign Up’ button on the homepage and provide the required details, or simply click the ‘Sign Up with Facebook’ button and we’ll import all we need from there.

    • Why does ScoopLoop need my postcode?

      We ask you for your postcode when you sign up so we can allocate you a location and connect you to the other users in your local area accurately.

    • What do I do if I come across inappropriate content?

      Sometimes emotions get the better of people and they may post content that is inappropriate. To let us know about something you feel is unsuitable, click the 3 horizontal dots available on any content on the site, click the ‘Report’ option, let us know how the content is inappropriate and we’ll deal with it as soon as possible.

    • How does the search work?

      Our search engine takes into account a number of different factors. We show a variety of results from our business directory and any posts written by your neighbours that match the search term you enter.

    • I can't find the business I want to review; how do I suggest it?

      If you can’t find the business you’re looking for you can add it to the site through the ‘Suggest a Business’ link at the bottom of all pages in the Directory. Fill in all the details you know about the business, we’ll review the submission and set it live as soon as possible.

    • Who can see what I post on ScoopLoop?

      Your neighbours will always see your posts and reviews in their activity feed. Anyone who uses ScoopLoop can see the reviews you write if they visit the business profiles you have reviewed.

    • How do I find my friends?

      If you’ve signed up with Facebook, you will receive a notification and any of your friends who are already on ScoopLoop will automatically be added to your friends list. You can also find friends by using the search bar at the top of your ‘Friends’ page. You can search for friends using their name.

    • How do I unfriend someone or cancel a friend invite?

      To unfriend someone, visit your ‘Friends’ page and find their profile. Click on the name of the friend you would like to delete. Click on the 3 horizontal dots underneath their profile picture and click ‘Remove from friends’.

    • How do I edit my profile?

      You can edit your profile details on your profile or on the ‘Settings’ page, accessible from the dropdown menu at the top right-hand corner of the page (where your profile picture is).

    • How do I edit something I’ve written?

      To edit anything you have written, click on the 3 horizontal dots on the right of any of your posts, comments or reviews, select edit, correct the content and press ‘Submit’.

    • Can I contact other users privately?

      Yes. Our instant messenger allows you to get in touch with other users on ScoopLoop instantly and privately. No one else can access private messages between two users. We recommend sharing private details such as your contact details or home address over private message, rather than publicly on the Local Activity feed.

    • What does Mute mean?

      When you mute another person, you will never see anything they post again. The person you mute will still be able to see everything you post.ontact details or home address over private message, rather than publicly on the Local Activity feed.

    • How do I mute or un-mute another person on ScoopLoop?

      To mute a person, head to their profile page and click the 3 horizontal lines underneath their profile picture and click ‘Mute User’. The button to un-mute a person is in the same place, on their profile.

  • Businesses

    • How do I register?

      To register your business, click the ‘Join ScoopLoop Today’ button on the home page, select ‘Sign up as a Business’ and follow the instructions. This will create your account to log in as well as your Business Listing page.

    • How do I log in to my Business Account?

      Enter the Email and Password you registered your Business Account with and click 'Log In'. To manage your business account, click the briefcase icon at the top of the page to enter your Business Hub.

    • How do I claim a business page that has already been claimed?

      If you believe you have a claim to a business page that is already taken, send an email to support@ScoopLoop.com to inform us. We aim to respond to support issues as soon as possible.

    • How do I edit my business?

      You can edit your Business Listing page by clicking the ‘Edit Business’ button on the left-hand side of your Business Hub. Click the briefcase icon at the top of the page to enter your Business Hub.

    • How do I post photos of my business?

      Your headline image is uploaded through the ‘Edit’ button on your ‘Edit Business’ page, this is the image that will appear alongside your business details in your listings. All other pictures are uploaded through the ‘Upload Images’ button on the ‘Edit Business’ page of your Business Hub.

    • How do I remove a photo of my business?

      If it’s a photo you have uploaded then you can hide it through the ‘Upload Images’ tab on the ‘Edit Business’ page. If it’s an image uploaded by a user, it can be reported through the report button on the review it is attached to. Please note we will only remove images if they violate our content guidelines.

    • How can I change which photos of my business appear first?

      Your headline image is uploaded through the ‘Edit’ button on your ‘Edit Business’ page, this is the image that will appear alongside your business details in your listings. All other pictures are displayed in order of upload to the site, and appear below your profile block on your public profile.

    • Can I add additional information about my business beyond the contact information?

      Absolutely! We strongly recommend adding a business description, opening hours and business highlights to your profile. The more information you have on your profile the more likely you are to appear in searches of related content.

    • How do I change details on my Business Account?

      To change any details tied to your Business Account click the Briefcase icon at the top of the page, then click ‘Edit Business’ on the left-hand side.

    • This review is false, what can I do?

      If a review is false, you can click the report flag at the bottom of the review. Fill out the complaint form and press submit. We’ll act on your feedback as soon as possible.

    • What should I do if I get a negative review of my business?

      Address the complaint and find out what went wrong to cause the user to be negative. You may wish to reply publicly or in private and you can do both through the review in question. We suggest that responding publicly is the best option as it gives you the opportunity to express your business values. If you believe the review is an error or is fraudulent then you can report it to us and we’ll investigate further.
      An important thing to remember is that it is always best to deal with complaints in a courteous, forthright manner. Aggression or finger pointing never looks good for either party.

    • Can I use reviews or my average star rating on ScoopLoop in marketing materials for my business?

      Absolutely! Our only caveat is that the ScoopLoop logo is displayed prominently alongside any content from our site. Should you require it then just contact us at support@ScoopLoop.com and we’ll send you any promotional materials necessary.

    • Should I ask my customers to write reviews on ScoopLoop?

      One of the best ways for you to get more business is through word of mouth, so asking customers to write reviews is fine. However, we strongly discourage discounting/paying customers for reviews and may take action should it become evident that this has occurred.