Virgin drastically changing PAYG charging policy w.e.f. 18 November 2019
As if I didn't have enough hardware problems with my old mobile 'phone, my longstanding provider has just announced a swingeingly unfair price change for its PAYG customers, which severely penalises those like me who use a mobile 'phone only very little, rarely and irregularly.
They didn't consult PAYG customers first, or even alert their sales staff in advance, but are blandly forcing small-scale PAYG users into switching in a very few weeks' time, either using up all our current credit balances or being left to seek a refund. Their customer service staff are receiving numerous complaints but offering no help, merely feeding that back to the company's idiotic management. This fiasco is likely to give Virgin a really rotten reputation for poor customer service at this level.
https://www.virginmedia.com/help/virgin-mobile-pay-as-you-go-plan
They didn't consult PAYG customers first, or even alert their sales staff in advance, but are blandly forcing small-scale PAYG users into switching in a very few weeks' time, either using up all our current credit balances or being left to seek a refund. Their customer service staff are receiving numerous complaints but offering no help, merely feeding that back to the company's idiotic management. This fiasco is likely to give Virgin a really rotten reputation for poor customer service at this level.
https://www.virginmedia.com/help/virgin-mobile-pay-as-you-go-plan
