Does anybody know how to do this, please. Have been trying friend's phone for past 24 hours and permanently engaged. Once managed to get a 'ring back' notice which I did. I've tried 151 but unable to access unless I contact my 'service provider'. Also tried the 0800 number I found on google, rang it and it gave every option but to report a fault.
She's with BT Broadband, I know, but laptop wasn't working a week ago. She's had BT round when the line wasn't working about 10 days ago, who said the person who had installed her care-line phone hadn't done it correctly but said they had fixed it. Phone started playing up again and when she rang them (originally she was a priority), BT said they would get back to her and never did. I'm particularly worried as she was taken to hospital last weekend, I rang the hospital then, who said she would be going home the next day, left it a day and haven't been able to contact her since due to the phone. She was having carers.
In Norfolk so a distance away
If this is progress, then count me out. All I want to know is how to report a fault on a landline, please.