Group: Tech heads

  • Is it just me (or Three) or is switching mobile provider unexpectedly difficult nowadays?

    Having got Virgin to refund my credit some days ago, I began using a new Three SIM today - or so I thought....

    But it showed no signal when I inserted it into the 'phone; even when I swapped it with the Virgin SIM that I'd had in the primary slot, only the Virgin one showed any bars. The Three one had not only no bars but a cross indicating that the SIM wasn't live at all. Is it normal for a new SIM to take many hours to become active - or is that peculiar to Three?(The new Virgin mini-SIM that I'd had to insert only two months earlier, to which I didn't immediately shift my account, worked instantly.)

    Three claims that signal strength indoors can be variable but I had literally no signal at all. (Surely it's a nonsense to imply that a customer's mobile 'phone needn't work indoors: what about invalids and home emergencies?) And all their 'solutions' seem to be geared to customers with mobile broadband accounts - not PAYG customers like me.

    Then I couldn't fund the new SIM card because Three's website claimed that there was an error ("not a valid Three PAYG mobile number") when I carefully transcribed across the 'phone number printed on the SIM pack - even though their system simultaneously displayed a tick against the number box.

    Getting and implementing a PAC went OK, although it won't be 'active' until Tuesday - so far, so like changing other sorts of provider - but the old number won't switch over to the new SIM for up to 24 hours after that, which I hadn't expected. Three's website also required the new and old mobile numbers to be put into the switching form in +44 format, rather than the 0... format printed on the SIM pack, which seems unnecessarily stupid of them.

    I'm hoping that these issues are because the SIM card hasn't been in the 'phone for very long yet - a mere four hours, so far - and that it'll be 'active' when I try again tomorrow. But it's all really tiresome, so I do hope that Three isn't peculiarly unfriendly to new PAYG customers.

    • I can not help you with your query only point out I am on PAYG basic phone and I do NOT get any sign..

    • I had no trouble last week when I changed my 1p mobile sim to a GiffGaff one - and I am useless with..

    • Thanks, Boots. I didn't know quite how useless I am with mobile 'phones until this autumn, when it a..

    • If the PAC isn't active until Tuesday, I suspect that the number is still associated with Virgin unt..

    • Yes, that's less of a problem. After all, the new SIM came with a Three number, which I should be ab..

    • What a palaver

    • @Di... I am with EE, only changed my phone once and was told "never" to give up your old SIM. My da..

    • Thought this would lighten the mood

    • My SIm and my last one are both able to fit any size sim holder

    • They're now supplied as a 'triple SIM': you have to break off the edging parts that make it too big ..

    • I have reassembled my okay - bit fiddly though

    • ... without having to stick it together with anything else??

    • You do have to be very careful, but I've always found they are an 'interference fit', and stay toget..

    • @Di... yes, just clicked it back into the cardboard surround, always have to use tweezers to get it..

    • That's very helpful, thanks, Boots. I use an old table knife, with a fine but blunt blade. My finger..

    • Diana and Boots, having read your problem description I am pleased that I don't have a mobile phone ..

    • Having one means that I don't pay my home 'phone provider's sky-high charges to reach my friends' mo..

    • @Be... - I only have one for if my house phone should go on the blink [as it did once for 3 weeks]..

    • Whereas I have one with me all the time, and it doubles up as my calendar, camera, task list, alarm ..

    • I do the same Peter, plus I have a location app on mine and my wife's phone in case we separated.

Group Description

Tech heads

Talk about anything tech. Geek or newbie.

Group Photos

Popular Topics