• DIANA W @DianaW Dalston - updated 4y

    Changing broadband supplier

    After several years with Plusnet, I really wanted to get away from their appallingly bad administration, so opted for the best value basic broadband/line rental deal that I found using MSE's broadband comparison tool - but NOT the John Lewis one, which is being run by Plusnet.

    Has anyone here used Shell Energy Broadband and, if so, is the broadband supply itself good enough for basic purposes? I picked them partly because their contractual documents and website were very clear and easily navigable, unlike the Plusnet ones which had been maddening me for so long. But there were some adverse reviews online, which were rather worrying....

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