Another Post Office Scandal
Charging an admin fee for using the counter instead of the self service.
My Post Office is inside a shop called TG Jones, so I don't know if it is them or the Post Office decision to add the admin fee.
Yesterday I went into the Post Office to send a calendar to a friend. We send each other one every year. I always use the self service screens. I thought great there is one free. There was a notes saying card payment only which was fine. I put the parcel on the scales and pressed Send an Item. Then I saw the message. "if you are sending to Northern Ireland or international destinations please go to the main counter". So I had no choice but to join the really long queue stretching into the main shop. Eventually it was my turn. Weighed it, handed it over, then the lady said the cost of postage "and an admin fee of £1.50". When I asked her what is the admin fee for? she said "it's for using the manned counter instead of the self service machines". She even joked that "it's not for me".
Decided not to argue with her that they had made the self service machine only useable for sending UK letters only.
My Post Office is inside a shop called TG Jones, so I don't know if it is them or the Post Office decision to add the admin fee.
Yesterday I went into the Post Office to send a calendar to a friend. We send each other one every year. I always use the self service screens. I thought great there is one free. There was a notes saying card payment only which was fine. I put the parcel on the scales and pressed Send an Item. Then I saw the message. "if you are sending to Northern Ireland or international destinations please go to the main counter". So I had no choice but to join the really long queue stretching into the main shop. Eventually it was my turn. Weighed it, handed it over, then the lady said the cost of postage "and an admin fee of £1.50". When I asked her what is the admin fee for? she said "it's for using the manned counter instead of the self service machines". She even joked that "it's not for me".
Decided not to argue with her that they had made the self service machine only useable for sending UK letters only.
