Yodel's delivery service
I’ve recently ordered a bulky item from the States (via Ebay) and all seemed to be going well until it came to actual delivery. I received an email yesterday telling me that delivery had been attempted. I was somewhat surprised as at least one of us would have been home at any one point. In fact, when the ‘attempt’ was made, which was 15.25 according to the tracking info, both of us were in and the dogs always go bolo if someone rings the doorbell or knocks. I did some digging and it turns out that the delivery was being made by Yodel from their Waltham Cross depot. According to the tracking, I should have been left a card, received an email and/or a text message (according to Yodel’s website). I received none of these. I visited Yodel’s Facebook page and the comments on there are scathing to say the least in particular from customers who have received the same shoddy service as myself. There are also complaints about their website, their poor level of customer service and how difficult it is to speak to anyone. So, my question is whether anyone has had any similar issues with Yodel and how you managed to get a successful outcome (if at all!). I’d already decided to take a day off tomorrow and it will start with trying to sort this mess out. I’m anticipating all kinds of obstacles so would appreciate any advice you might have in the meantime. Grrrrrrrr.
