• Boots @Boots Becontree - updated 10mo


    I signed with Virgin for broadband and home phone at the new address but 02 have sent me a sim for my mobile that I told Virgin I did not want.
    02 have now sent a bill for £12 and direct debit for every month.
    They say they cannot cancel it as it is part of the deal now that Virgin & 02 are combined.
    This means it is £12 dearer than I was quoted when I signed with Virgin.

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