• DIANA W @DianaW Dalston - updated 2y

    Transferred energy customers getting initial bills etc

    When Pure Planet failed, its customers were automatically transferred to another supplier and Shell Energy got the job. It took them months to issue me a first bill but at least all the credit on my PP account seems to have (just) exceeded what they've now charged for that period.
    But the cheeky beggars blandly asked me to pay another £10 a month, which I'm not going to do. SE may not have direct access to the Shell group's massive profits from generating and selling energy to consumers but their cashflow has to be much healthier than any individual customer's.
    How have other transferees found their new suppliers' attitudes?

Anything !

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