Failed energy companies - handover
Like so many people, I was a customer of one of the energy companies that recently failed and whose customers were reallocated to another supplier.
That was about six weeks ago and I've just received my old supplier's final bill (for only about two weeks' energy supplies), accompanied by a long note telling me (amongst other things) that the new supplier is taking over supplying my energy in January but NOT to cancel my direct debit mandate to the old supplier. So, although my account is now in credit with the old supplier, they want at least two more months' worth of higher, winter-level payments to be channelled through them - even though they ceased supplying me in mid-October. This seems daft to me....
That was about six weeks ago and I've just received my old supplier's final bill (for only about two weeks' energy supplies), accompanied by a long note telling me (amongst other things) that the new supplier is taking over supplying my energy in January but NOT to cancel my direct debit mandate to the old supplier. So, although my account is now in credit with the old supplier, they want at least two more months' worth of higher, winter-level payments to be channelled through them - even though they ceased supplying me in mid-October. This seems daft to me....
