From the moment you arrrive you don't touch your bags. After checking in a hostess walks you to your room, so she can give a demonstration of all whats available. There are three switches by the two double beds. One for the bedside liights, the others are for the net curtains and main curtains. Not only is there a minibar but there are shelves above with every well known snack. The view is overlooking the river.
There are individual cuisine restaurants that have to be pre-booked, but the main restaurant where you have breakfast is open 24 hours and has tables both inside and on the outside patio by the rivers edge. Choice of food is mind blowing.
The lobby/lounge area is also really nice to sit and relax after a day exploring the city. Order a drink and you also get one of those 3-tier cake stands full of nibbles.
And there's the little thinngs how there's always a staff member to open the main doors or to call the lift for you. For a 5* it is not at all snooty like most UK 5* hotels are. Their attitude to giving top quality service is spot on.
Would love a stay in their hotel in the Shard.