Online appointment booking form
Customers can now book in-person appointments via a new online form, saving them time in the call centre queue.
The face-to-face appointments are available for residents who need to do something which cannot be done online or over the phone.
There are two types of appointments available.
A reception appointment (30 minutes) if you need to hand in a form or supporting documents for:
• council tax
• housing benefits
• council tax support
• a housing application
• school admissions
• another service.
An advisor appointment (1 hour) if you need in-depth advice or help regarding:
• housing benefits
• council tax support
• council tax
• rent accounts.
Councillor Martin Carter, lead member for customer services and corporate support, said: “Being able to book these appointments online is a great thing. A quick visit to hand over documents to the right person can speed up claims and get things moving.
“There are so many online services which you can use on our website. You can create self-serve accounts where you can keep track of, and make payments to, your council tax and rent accounts, check progress on your school admissions applications, report issues such as missed bins, fly-tipping, faulty streetlights and more, as well as pay council invoices or parking fines.
“A good first port of call for those looking for advice is to search our website as they are likely to find an answer there, or an online form they can use, reducing the need to call the contact centre which is often so busy it causes frustrations if you can’t get through. Why not try the website first to see if you can find your answer?”
The in-person appointments can be booked four weeks in advance at Chalvey, Britwell, Langley and Cippenham community access points.
Reception appointments are available:
• Monday – Wednesday, 9am-1pm
• Thursday, 10am-1pm
• Friday, 9am-1pm
Advisor appointments are available:
• Monday – Thursday, 2-5pm
• Friday, 2-4.45pm
Appointments are subject to availability and for the specified reasons. Translation services can be requested for those who do not have English as their first language.
All other issues should be dealt with using the website or the call centre.
To book an appointment, visit https://www.slough.gov.uk/directory-record/7400/book-an-appointment
A reminder, to please wear a face mask during the appointments to protect yourself and others. Do not attend the appointment if you have tested positive for Covid in the last 14 days, have any symptoms or are self-isolating.
Customers can now book in-person appointments via a new online form, saving them time in the call centre queue.
The face-to-face appointments are available for residents who need to do something which cannot be done online or over the phone.
There are two types of appointments available.
A reception appointment (30 minutes) if you need to hand in a form or supporting documents for:
• council tax
• housing benefits
• council tax support
• a housing application
• school admissions
• another service.
An advisor appointment (1 hour) if you need in-depth advice or help regarding:
• housing benefits
• council tax support
• council tax
• rent accounts.
Councillor Martin Carter, lead member for customer services and corporate support, said: “Being able to book these appointments online is a great thing. A quick visit to hand over documents to the right person can speed up claims and get things moving.
“There are so many online services which you can use on our website. You can create self-serve accounts where you can keep track of, and make payments to, your council tax and rent accounts, check progress on your school admissions applications, report issues such as missed bins, fly-tipping, faulty streetlights and more, as well as pay council invoices or parking fines.
“A good first port of call for those looking for advice is to search our website as they are likely to find an answer there, or an online form they can use, reducing the need to call the contact centre which is often so busy it causes frustrations if you can’t get through. Why not try the website first to see if you can find your answer?”
The in-person appointments can be booked four weeks in advance at Chalvey, Britwell, Langley and Cippenham community access points.
Reception appointments are available:
• Monday – Wednesday, 9am-1pm
• Thursday, 10am-1pm
• Friday, 9am-1pm
Advisor appointments are available:
• Monday – Thursday, 2-5pm
• Friday, 2-4.45pm
Appointments are subject to availability and for the specified reasons. Translation services can be requested for those who do not have English as their first language.
All other issues should be dealt with using the website or the call centre.
To book an appointment, visit https://www.slough.gov.uk/directory-record/7400/book-an-appointment
A reminder, to please wear a face mask during the appointments to protect yourself and others. Do not attend the appointment if you have tested positive for Covid in the last 14 days, have any symptoms or are self-isolating.
