Loop: Romford

  • Angela G @AngelaG Romford updated 1 year ago

    Argos, refund and EU law

    Any ideas please. I bought a fridge from Argos on 9th August 2019, a couple of months before the year was up, the fridge froze a couple of cans of drink in the fridge, the cans were so frozen that the tops were blown. I turned the fridge down and it was okay, but when I went to check the drinks I had in there because a couple were coming to lunch, two bottles of cider and two bottles of water were frozen and there was a huge lump of ice stuck to the wall of the freezer. Obviously I threw the bottles away the same as the previous cans. It is impossible to speak to anyone at Argos so I went on Chat on the 17th September, about six weeks after the warranty had run out.
    Again took forever, I said the fridge is not of merchantable quality and I wanted a refund. I quoted EULaw that said fridges etc were guaranteed for two years. The customer care adviser checked with a manager and she said that I would have to get an engineer in at my expense and get a report from him, then if it was faulty they would refund me. This cannot be right. It is principal with me now. I think I will go on Argos chat again when I have a spare hour or email trading standards. Does anyone have any advice?
    • Angela, which Argos did you buy it from. I've been told the one at Gallows Corner us now open again...

    • What make Fridge did you buy on 9th August 2019 as most Fridges have a 2 Year Warranty and did you t..

    • Hi Lesley I bought it online. Hi Esmeralda, the fridge is a Bush and was £179.99. Argos do not have ..

    • @An... I have a Bush washing machine, Argos only give a minimum 1 year guarantee on their fridges ..

    • Thank you Tina, I will try Sainsbury’s, I think with Sainsbury’s as well it is possible to speak to ..

    • @An... That's what I thought Angela Sainsbury's might be easier to contact, hope you get some answ..

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Neighbourhood loop for Romford, Greater London

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